INFINFREE support
Here to help.
From your first question to your next outing.
Find an answer, or start a conversation with our team.
Before you choose
Your wagon.
Where can I buy INFINFREE products?
Visit our shop to prepare your bag, or select Find us at a retailer for available store links. Online checkout is coming soon. Contact our team below for help finding your product.
How do I check capacity and dimensions?
Use the product listing for the exact model you plan to purchase. Check both open and folded dimensions, load rating and wheel specifications. We can help clarify any details.
Which wagon is right for my plans?
Tell us what you expect to carry, where you'll use it and the space you have for storage. Our team can help you check the relevant model details.
Between outings
Care & guidance.
How should I clean and store my wagon?
Follow the care instructions supplied with your particular model. Before using a cleaning product or removing a fabric part, check the guide or ask our team for the correct procedure.
Where can I get the product guide?
Send us your model name or a photo of the product label, and we'll help you find the right instructions. Request a guide.
What if a part needs attention?
Contact us with the model, a description and clear photos of the area. Include your order reference when available so we can look into the appropriate next step.
After your purchase
Order help.
Where is my order?
Check the order page and tracking details at the retailer where you purchased. The retailer handles payment, delivery estimates and shipping updates.
How do returns and refunds work?
Return windows, eligibility and refund processing depend on the retailer and your order. Refer to that retailer's order page or customer service for the applicable terms.
How do I ask about warranty support?
Please contact our team with your model, retailer and purchase date. We'll help you check the terms that apply to your product.
Let's talk
A real conversation.
Have a question about your wagon? Tell us a little about it.
Submit a support requestOr email our team directly: